ContactUS Expanding to Second Columbus Region Location, Adding 350 New Jobs

January 27, 2014

Download this press release (PDF)

Columbus, OH – ContactUS, a leader in the business process outsourcing (BPO) space, has announced it will expand to a second Columbus Region location and add 350 full-time jobs in the next three years. With this investment and hiring commitment, ContactUS will increase its current workforce more than three-fold by 2017.

“ContactUS has seen a rapid and sustained increase in its client base, prompting the need to expand to a second location and boost our workforce significantly in the next few years,” said Trevor Friesen, president, ContactUS. “Being headquartered in the Columbus Region, we’re pleased to be able to stay local for the company’s next chapter of growth.”

The company’s $4 million investment includes allocations for workforce training as well as building acquisition and improvement costs for its new facility, set to be located at 3700 Fishinger Boulevard on the west side of Columbus. The investment is contingent upon state approvals, to be finalized February 24. The new facility will complement ContactUS’ existing location at 1108 City Park Avenue, in the city’s German Village neighborhood.

ContactUS has committed to create 350 new, full-time jobs with this expansion. Hiring for the call center- related positions is expected to begin this summer, with all openings filled by 2017. This latest investment is in addition to the company’s 2012 commitment of 150 new jobs, for which hiring is underway and is nearing completion.

“We are ecstatic that ContactUS is investing in a new facility and additional employees, even beyond its original commitment,” said Columbus Mayor Michael B. Coleman. “This effort will bring a significant number of high-quality jobs to Columbus and continue to reinforce our role as a hub for technology.”


About ContactUS
ContactUS is a leader in the business process outsource (BPO), speech & desktop analytics managed service, and third-party quality monitoring space. Our executive leadership team has managed thousands of contact center professionals over the past several decades, and has developed and deployed best-in- class contact center technology that is currently being used on hundreds of thousands of workstations around the world. For more information, visit

About Columbus 2020
Columbus 2020 is a public-private partnership that leverages the strengths of the Columbus Region’s talented workforce, small and large businesses, research and academic institutions, and international connections to ignite economic growth and build a healthier, more sustainable future for Central Ohio. The initiative grows our economy by ensuring that our existing companies are growing and thriving, that the world’s leading companies are attracted to the 11-county region, that innovations are cultivated and commercialized, and that our civic infrastructure is continually improving to meet the challenges of a rapidly evolving world economy. For more information, visit

Kenny McDonald

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