Category: Blog

  • April 3, 2017

    Close to the Customer

    “The real work of the organization is done two or three levels ‘down.’ Go there. LISTEN. MAKE FRIENDS.…

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  • March 27, 2017

    Change = Decisions

    “Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.” -W. Edwards Deming The…

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  • March 20, 2017

    Do the Work

    “‘Life is struggle.’ I believe that within that quote lies the most important lesson in entrepreneurship: Embrace the…

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  • March 13, 2017

    Tools of the Trade

    “If all you have is a hammer, every problem looks like a nail.” A musician’s instrument, a painter’s…

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  • March 6, 2017

    Start with a Question

    “The art and science of asking questions is the source of all knowledge.” -Thomas Berger, Novelist One Columbus took…

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  • February 27, 2017

    Cashiers or Customer Service?

    “The customer experience is the next competitive battleground.” -Jerry Gregoire, CIO, Dell Computers Last week, I read an…

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  • February 20, 2017

    Software IS Eating the World

    In 2011, Marc Andreessen said, “More and more major businesses and industries are being run on software and…

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  • February 13, 2017

    Civic Literacy

    “The practice of democracy is not passed down through the gene pool. It must be taught and learned…

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  • February 6, 2017

    Necessary Ingredients

    “A dynamic economy begins with a good education.” -Bob Taft I’ve written before about the balance sought in…

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